Exchanges
You have up to 2 working days from receiving your order to request an exchange.
- Every item is made to order, so please select the correct size or provide accurate measurements.
- Exchanges are valid only for faulty items received out of the bag.
- Items must be returned as received, with the tags in perfect condition and not removed.
- Custom-made items cannot be returned or exchanged.
- Once an item has been worn or used, we are not liable for any damage caused.
Refunds
We do not offer refunds. We only offer exchanges for qualifying faulty items as described above.
How to make a claim
Please contact us with your order number. Photo or video evidence of the issue is required before a claim can be processed.
Shipping costs
Shipping fees do not include customs fees, which some countries require. If a package is refused, or returned because of an incorrect address, the customer pays the return shipping.
